Millions of servicemembers, veterans, and other military-connected beneficiaries will see changes to their accounts in the coming weeks or months, with some users required to set up new accounts to maintain easy access to online resources.

The moves come as part of the discontinuation of the DS Logon portal. How users can respond to this change depends on what benefits they’re attempting to access.

VA Beneficiaries

Those using a DS Logon account to sign into VA.gov or VA mobile apps will need to switch to either a Login.gov account or an ID.me account before Sept. 30, 2025.

Either account can be created before the deadline. VA has a series of resources to assist with account creation, including a step-by-step video:

Those who wish to create an account in person can contact their local VA health facility to arrange an appointment; some facilities may hold events to help veterans create accounts. Check the VA website to learn the materials required for setting up these accounts in person.

Technical support is available through the Ask VA portal and VA’s support line at (866) 279-3677 (Monday-Friday, 8 a.m.-8 p.m. Eastern).

TRICARE Beneficiaries

Servicemembers and others using the DS Logon system to access TRICARE materials (and other systems) will move to myAuth before the end of 2026. The changeover began May 20 of this year, with users of milConnect and ID Card Office Online (IDCO) making the switch.

The changeover will be phased in across multiple platforms. When a platform switches over, users attempting to access that platform will be prompted to create a myAuth account.

Those without a Common Access Card or a DS Logon will need to create a DS Logon account prior to the changeover so they can confirm their identity before creating a myAuth account, Military Times reported.

As with the VA changeover, DS Logon users can create a myAuth account prior to the deadline using this step-by-step guidance. Users with questions about the process may find answers here or can call the Customer Contact Center at (800) 368-3665.