Military members and retirees, along with their families and survivors, will need to verify their identity online using a new system before requesting an online identification card renewal, updating their contact information, or performing certain other tasks using the Pentagon’s ID Card Office Online.

The platform recently moved from the DS Logon system, which will sunset by the end of the fiscal year, to the myAuth system, which will be used across multiple applications in the coming months, including TRICARE platforms.

Visitors to the ID Card Office Online who click to request a service requiring myAuth login will be prompted to create a myAuth account if they haven’t already done so. Full instructions for setting up an account are available via the myAuth website; users of the DS Logon system can confirm their identity for a new myAuth account using their DS Logon name and password. A Common Access Card (CAC) also can be used to confirm identity.

[FROM MOAA: ID Cards]

Some beneficiaries may need to create a DS Logon account before creating a myAuth account.

Most functions on the ID Card Office Online site require myAuth login, including online Uniformed Services Identification Card (USID) renewal and requesting a family member ID card. However, users can still find a nearby ID card office and schedule an appointment without logging in.

TRICARE and TRICARE For Life beneficiary portals, the TRICARE Pharmacy Program portal, and the MHS GENESIS Patient Portal all will shift from DS Logon to myAuth in the coming months. Links to those official websites, along with more details on the changeover, can be found on the TRICARE website.  

Tech Support

MOAA cannot answer individual questions about myAuth login protocols. Beneficiaries experiencing issues with myAuth account creation can:

• Review answers to frequently asked questions about myAuth and DS Logon.
• Ask a question at the myAuth help page.
• Contact the Defense Manpower Data Center (DMDC) at (800) 368-3665.