Pentagon Pulls Plug on Replacement for Defense Travel System After 8 Months

Pentagon Pulls Plug on Replacement for Defense Travel System After 8 Months
Photo by Airman 1st Class Crystal Housman/Air National Guard

This article by Jonathan Snyder originally appeared on Stars and Stripes serves the U.S. military community by providing editorially independent news and information around the world.


The Department of Defense has discontinued a new cloud-based system for tracking job-related military travel that cost $13 million to install.


The Pentagon in October ordered all service branches to switch to the new MyTravel system. It was used to book travel, manage travel-related expenses and make travel-related financial transactions.


But DOD backtracked months later, ordering the legacy Defense Travel System, or DTS, back into service, according to a May 24 memo from Gilbert Cisneros, undersecretary of defense for personnel and readiness.


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“Although MyTravel has made significant advancements, the continued implementation of it is no longer in the best interest of the department,” DOD spokeswoman Jade Fulce told Stars and Stripes by phone Wednesday.


Fulce did not refer to specific problems with MyTravel’s performance.


DTS, which has been around in some form for over two decades, suffered from “poor usability, low customer satisfaction and improper payment of travel entitlements,” according to a 2021 DOD document justifying MyTravel. The system was developed by Bellevue, Wash.-based Concur Technologies, Inc., a subsidiary of Germany’s SAP SE.


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MyTravel came online after the COVID-19 pandemic put more emphasis on virtual meetings and reduced military travel, another reason the Pentagon decided not to renew the contract with Concur Technologies in September, Fulce said.


Priorities have shifted to focus on DOD financial improvement and readiness in order to track financial records accurately, Fulce said. “These factors ultimately resulted in a decision to not exercise the next option year of this contract.”


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