You Ask, MOAA Answers: VA Claims

You Ask, MOAA Answers: VA Claims
Image by Bob Lennox/Staff

By MOAA Staff


VA claims are commonly asked about by our members. While we can’t take you through the entire process here, we can get you started with some basic tips, advice, and links. These will also come in handy if you’re attempting to walk a friend or family member through the process, especially those with limited internet experience.  

MOAA always recommends using a Veterans Service Organization (VSO) when dealing with the VA. These groups provide free counseling and claim services for veterans and survivors. Go to and find one near you. Your state may also participate in the County VSO program – find your state’s department of veterans services online to learn more.

Get some tips from the video below, or scroll down for answers.


Q. I’ve made my VSO appointment. What should I do while I wait? 

A. Start with an “Intent to File,” or ITF – the date the VA receives your ITF form becomes the claim date, so long as you file your specific claim within a year. If your claim results in compensation, this will give you the maximum amount of entitled benefit. You can find the fillable VA form at Print it out and fax it to (844) 531-7818, or to this address:

Department of Veterans Affairs

Claims Intake Center

P.O. Box 4444

Janesville, WI 53547-4444

FAX: 844-531-7818


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Q. My friend isn’t tech-savvy and isn’t eligible for MOAA membership. Can MOAA still help?

A. Yes! MOAA’s information and advice services regarding VA claims and appeals are available to MOAA members and nonmembers alike. One good place to start: – scroll all the way down to find a series of videos on the VA claims process. Send your concerns to, or call our Member Service Center at (800) 234-MOAA (6622) for assistance.

Q. How else can I help others who are having trouble with accessing VA benefits?

A. Find your nearest Area Agency on Aging. Most states participate in this program, which offers in-home services, legal help, transportation, and other assistance to the elderly – some of these tools could be just what’s needed to get their needs met. Learn more at  


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