This article by MOAA staff was updated to reflect Member Service Center hours of 9 a.m. to 4 p.m. Eastern, Monday through Friday.

 

Often when folks contact a call center, they expect a series of voice recordings or automated messages. However, when you call MOAA’s Member Service Center at (800) 234-6622, you are connected with a live representative trained in all elements of MOAA’s advocacy mission and member benefit programs.

 

Located at MOAA Headquarters in Alexandria, Va., the Member Service Center is here to assist you with:

 

Legislation and Benefits Knowledge Base: Member service representatives (MSRs) keep track of changes to legislation and military benefits affecting MOAA’s membership base.

 

Membership Account Updates: Our representatives provide a full range of membership support, including helping members:

• Join, renew, or upgrade their membership.
• Change their address.
• Update their Military Officer magazine subscription.
• Make other updates to their account.

Affiliate Support: If you are a part of chapter leadership or looking to be involved with your local chapter, our representatives can assist you with:

• Navigating the Chapter Module (formerly the Committee Module).
• Finding your closest local chapter.
• Tracking local chapter activities and initiatives.

 

MOAA’s MSRs are consistently some of the most informed members of the headquarters team. They routinely interact with and support every business unit and every mission area of the association. MSRs also undergo an intensive six-week training program at the start of their employment to prepare for any and all questions our members may have.

 

Member Service Center hours are Monday through Friday from 9 a.m.-4 p.m. Eastern. You can connect with a representative via: 

 

Telephone 

Call (800) 234-6622 for help and assistance with MOAA membership support (join, renew, upgrade), change of address, legislative action, benefits information, magazine subscriptions, or for general assistance.

 

Email 

Email msc@moaa.org for assistance with any question or concern, as listed above. Use this e-mail address also to contact any MOAA staff member. Additionally, our MSRs can provide a wide range of assistance with personal concerns such as address changes, contact information updates, or a change in membership status (join/renew/upgrade).

 

Chat 

You can live chat with a Member Service Center representative via MOAA.org (click the "Support" button at the bottom of most MOAA.org pages).

 

Once again, MOAA’s Member Service Center is not your average call center: It is truly a unique member benefit. Whether it be a question on current legislation, military benefits, or just an account update, MOAA’s MSRs can help you with all of that and much more. We look forward to serving you!