Susana Olivares is an accomplished customer experience leader with over 25 years of experience across customer support, sales, quality, and media. Since 2008, she has served in various leadership roles at Aura, currently as director of customer experience, where she oversees Tier 2 Support and the Quality department. Her teams include White Gloves identity restoration, Tech Support, Employee Benefits, and Support Enablement — each delivering specialized, high-impact service to partners and customers.
 
Susana’s prior roles at Aura allowed her to lead large teams through periods of organizational growth, launch multiple pilot initiatives, and champion agent development. Before Aura, she held senior sales leadership roles in radio and television, including serving as general sales manager for 11 radio stations, and was also a news reporter and anchor for Univision.

Her career reflects a deep commitment to operational excellence, innovation, and community engagement. She was recognized as one of the Top 50 Women Leaders in New Mexico (2024) and is a past recipient of the Radio Television Digital News Association Foundation's Michele Clark Fellowship. Susana holds a bachelor of fine arts degree from SUNY-New Paltz and an associate degree from Westchester Community College.