VA Changes Website to Streamline Benefits Access

VA Changes Website to Streamline Benefits Access
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The VA has streamlined its website to make it easier to access benefits and services, with the goal of making VA.gov the single-source website for this information beginning in April 2022.

 

The website has links to the top 20 tasks that most veterans and family members need, according to the VA. The site was revamped to use plain language and a conversational tone to describe benefits. It’s part of a larger plan to migrate old VA sites that began in 2018.

 

The eBenefits web portal will remain functional through March 31, 2022. After that, all online access to claims will be through VA.gov. Veterans are encouraged to start logging into the site using the Digital Service (DS) Logon or creating a new account using ID.me.

 

The eBenefits portal includes features such as claims and appeals status, applying for disability compensation, health care, education benefits, veteran readiness, employment benefits, ordering hearing aids, and downloading VA letters.

 

[RELATED: VA Moves to Expedite Benefits for Post-9/11 Veterans’ Asthma, Respiratory Problems]

 

Features that have already moved to the new website include the ability to add or update direct deposit information for compensation, pension, and education benefits. Another new feature allows veterans to check the status of debt related to VA disability compensation, non-service-connected pension, or education benefits. Veterans can also make payments or request help.

 

“Veterans wanted a single-entry point for information relevant to them, and that is our goal with VA.gov,” according to the VA’s Office of Public Affairs. “Our goal is to provide a site to veterans and their families for them where they can come and get the information they need and accomplish the tasks they set out to accomplish.”

 

Beneficiaries with questions about the new login or VA’s online setup can call 1-800-698-2411 or get answers on common topics online.

 

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About the Author

Amanda Dolasinski
Amanda Dolasinski

Dolasinski is MOAA’s staff writer and covers issues important to veterans and their families, including health care, pay, and benefits. She can be reached at amandad@moaa.org. Follow her on Twitter: @AmandaMOAA