By MOAA Staff

Visitors to MOAA.org may have limited access to some portions of the website as MOAA transitions to a new customer database over the next several weeks.

During the transition, which began April 1, members will not be able to log into their membership accounts online. To make a change to your account during this time, or to renew or upgrade your membership, email MOAA’s Member Service Center (MSC) at msc@moaa.org or call (800) 234-MOAA (6622). These changes will go into effect following the completion of this transition. Please anticipate a brief delay before these are reflected on the website.

Other changes you may notice during the transition:

• Some MOAA.org features which generally require a member login, such as access to the digital version of Military Officer magazine, will be open to all website visitors. Other features requiring member login, such as our webinar archive, will be offline during the transition.
  
  
• MOAA member benefits which require member login will not be available online during the transition. However, members interested in these benefits can contact the MSC, provide confirmation of their membership status, and receive directions to access these benefits, if available during the transition window.
  
  
• Some MOAA.org resources, such as our Chapter Locator feature, will not be available.

The changeover will make it easier for members to log into their online account, and will allow MOAA to provide enhanced customer service, meeting your needs faster and more efficiently.

Login Changes

Once the new system is in place, your “email of record” will replace your username when accessing your online account. Contact the MSC if you have multiple emails on file with MOAA to determine your email of record. Also, your password will need to be reset once the the new membership database is live.

Access to MOAA's Legislative Action Center will not be affected. Further instructions on using the new system will be available in the coming weeks.