Online Help Center
Members can access our online library of frequently asked questions by clicking here
(you will be redirected to the center once you are logged in). The help
portal contains a list of questions and answers based on topics such as
pay, benefits and legislative issues. You can also ask MOAA a direct
question, provide feedback for improvements and view any recent email
communications you have had with the Member Service Center.
Telephone
Call (800) 234-6622 or (703) 549-2311 for help with any question or to make any suggestions: MOAA membership support (join, renew, upgrade), change of address, legislative action, benefits information, magazine subscriptions, or for general assistance. You also may contact any staff member through those phone numbers. Our Member Service Center representatives are ready to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern time.
E-mail
E-mail msc@moaa.org for assistance with any question or issue, as listed above. Use this e-mail address also to contact any MOAA staff member or board director. Additionally, our Member Service Center representatives can provide a wide range of assistance with personal concerns.
Change address, update contact information, join, renew, or upgrade membership
Call our Member Service Center at (800) 234-6622 or (703) 549-2311 or e-mail msc@moaa.org. You also may update your membership information online.
Additional contact information:
| Benefits Information and Financial Education | For assistance with many personal questions and concerns, such as military benefits, entitlements, and survivor issues. | beninfo@moaa.org |
| Council/Chapter Affairs | For questions or issues regarding your council or chapter and The Affiliate newsletter.
| chapters@moaa.org |
| Death Reports | To report the death of a MOAA member, please contact us though our TAPS form. Note: A family member must request that a member's name be listed in the magazine. | Go to TAPS form |
| Legislative Affairs | Questions, comments, or assistance with regard to MOAA's government relations function. This department also produces and distributes the Weekly Legislative Update. | legis@moaa.org |
| Member Services | Questions or comments regarding MOAA services such as insurance, health, and travel products. | memsvcs@moaa.org |
| Public Relations | Questions or comments regarding MOAA in the news media. | pr@moaa.org |
| Scholarship Information | Questions about the educational assistance program or student status. | edassist@moaa.org |
| Military Officer magazine subscriptions or change of address | For questions about magazine subscriptions, missing issues, or to update your delivery address. | msc@moaa.org |
| Military Officer magazine content | Comments or questions regarding magazine content.
Note: If you wish to submit stories for publication, please review our guidelines for freelance writers. You also may submit information about reunions, seek buddies, or request a member book listing. | editor@moaa.org |
| TOPS (The Officer Placement Service) | Questions or comments regarding MOAA's transition and career assistance programs. | tops@moaa.org |
| MOAA Web Site | Send your technical questions or comments to our Webmaster. | webmaster@moaa.org |
Visit Us
If you are in the Washington, D.C., area, please feel free to stop by and see us. We always welcome visits from our members. MOAA is located at 201 N. Washington St., Alexandria, Va. 22314 (in the heart of Old Town Alexandria, Va.)
